I apologize for the misunderstanding. Here is the English translation of your ZEG3D FAQ section:

Frequently Asked Questions (FAQ) - ZEG3D

Here you will find answers to the most common questions about our products, materials, and delivery. If you don't find the answer you're looking for, please write to us!

1. Products, Colors, and Materials

Q: What colors are available for the products? A: The available colors are exactly the ones you see in the presentation images for each product. For example, if you see the Blue with Gold or Pink with Gold options for the Newborn Plaque, those are the options you can select. We ensure that the final product faithfully matches the shades in the photos.

Q: What material are your products made of? A: We use 3D printing technology (FDM) with premium materials:

  • For Automotive (Adapters, Holders): We use reinforced technical filaments (e.g., Carbon Fiber, PETG, ASA) that withstand high temperatures (summer in the car) and mechanical shocks.

  • For Decor (Family Tree, Plaques): We use PLA, a bioplastic derived from corn starch, which is eco-friendly, non-toxic, and offers an exceptional aesthetic finish.

2. How do I Customize and Order?

Q: How do I order the Family Tree with our names? A: The process is simple and intuitive:

  1. Go to the "Family Tree" product page.

  2. Choose the desired variant from the menu (e.g., 1-3 Names, 4-5 Names, or 6-8 Names).

  3. As soon as you select the variant, the necessary text boxes will open automatically.

  4. Write one name in each box and add to cart! We handle the design and arrangement.

Q: Do I receive a simulation (a photo) before you print it? A: To keep prices affordable and delivery fast, we do not send graphic simulations for every standard order. Our design team is experienced and will place the names in the most aesthetically pleasing order on the branches.

3. Shipping, Eco-Packaging, and Safety

Q: How are the products packaged? Do they arrive intact without bubble wrap? A: We care about nature as much as we care about our products. We have completely eliminated plastic from the packaging process! We use Honeycomb paper and Kraft paper, which offer superior shock protection compared to classic bubble wrap. The boxes are made of recycled and biodegradable cardboard, and they are sealed exclusively with recycled paper adhesive tape (no plastic scotch tape). Thus, you receive an intact product in 100% eco-friendly packaging that you can fully recycle.

Q: How long will my order take to arrive? A: Total Time = Production Time + Shipping Time.

  • Auto Parts: Usually in stock or printed quickly (1-2 days).

  • Personalized Products: Require design and printing (4-8 business days).

  • Courier/Locker Delivery: 24-48 hours from parcel hand-over. Generally, you can expect to receive your order within 3-5 business days of placement.

Q: Can I return a product? A: * Auto/Standard Parts: Yes, within 14 days, according to the return policy.

  • Personalized Products (with Names/Dates): Cannot be returned unless they have manufacturing defects or spelling errors made by us (e.g., we misspelled a name by mistake).

4. Client Account Management

  • I forgot my password. What do I do? Please use the "Recover forgotten password" option available on the Login page.

  • How do I change my account details? Log in and access the "Update account" option in the "My Account" section.

  • Do I need an account to buy? Yes, it is necessary to create a user account. You can create it after adding products to the Shopping Cart.

  • Can I modify a placed order? Please contact us via the contact form, specifying your Order ID.

  • Can I find information about previous orders? You can consult your order history in the "Order History" section.

5. General Questions

  • Product out of stock: Contact us via the contact form for information on availability.

  • Additional information: For any other questions not found on the site, please use the contact form.